Vincent Bozonnet
General Management / BU · Operations, Product & Customer Relations
B2B Platforms · Digital transformation & P&L
Executive with 20 years of experience building and transforming digital B2B platforms. Former Director of Operations at Logic-immo, I align operations, product and customer relations to drive performance and P&L. Available to travel as each assignment requires.
- €600MRevenue supported
- €8MP&L managed
- 45Team members
- −90%Churn
- ×3Customers, same headcount
- +400%Automation
My added value
I help companies turn growth, market shifts or transformation challenges into lasting performance, by aligning:
- Operations
- Teams
- Customer experience
- Tools & platforms
- Business goals
My career has led me to run activities combining product, customer relations, operations and transformation in fast-changing environments — whether supporting strong growth, adapting a business model or strengthening operational efficiency.
I am particularly useful when a company needs to:
- Absorb rapid growth
- Improve the customer experience
- Transform its ways of working
- Structure an organisation or a Business Unit
- Control costs and optimise operational performance
- Reconcile economic performance and quality of execution
- Adapt to its changing market or business model
Experience
- Independent business introducer for DataBait, particularly in real estate.
- Consulting & Leadership: operations, product, reorganisation and transformation.
- Software publishing: development of H-----, an HR SaaS dedicated to the candidate–recruiter relationship (in development) — strategic vision, business model, product trade-offs and MVP delivery.
- 1 business creation project and 4 acquisition projects assessed.
- Business-acquisition training (CCI Aix-Marseille) and start-up programme.
- €600M revenue supported · 100,000 B2B customers · 1,000 partners · 2,000 internal users.
- +400% automation, group platform ecosystem (core data model, APIs).
- €350M revenue supported · −40% costs · 15 → 4 tools · 2 unified B2B extranets.
- SAP → Salesforce migration; data owner of listing models; photo AI.
- €105M revenue supported · €8M P&L · 45 team members · ×3 customers at constant headcount.
- Leboncoin ad sales (50% of company revenue) · +€4M value secured · omnichannel lead platform (15,000 call-tracking numbers) · market innovations (Criteo retargeting, semantic AI) · Print & digital workflow.
- 1,200+ mobile apps delivered · €2M revenue · 100+ key accounts (> €10M) · team of 6.
- Churn −90% · NPS 85 · 95% call answer rate · 50,000 tickets/year · 25,000 customers · team of 12 (L1/L2/L3) · BE/CZ/HU/CH rollout.
- Launch of 4 sites & portals: Logic-immo.com V4, Logic-immo Pro, Lux-residence.com, Realcity.cz.
- Design and strategy of Logic-immo.com V3.
- €6M ad-sales revenue · 4 media brands · 1st OJD-ACPM certification · IAB standards applied.
- Overseas-operations volunteer · Defense Confidential clearance.
- 0 scrap · batches > €1M.
Areas of expertise
Depending on your needs, find a targeted resume for each area in the resume hub.
Transformation & Operations
Industrialisation, automation, tooling, P&L, performance.
View CV →Real Estate / Proptech
Portals, leads, professional networks, digital real-estate ecosystem.
View CV →Product (B2B / platforms)
Roadmap, data, platform ecosystem, delivery.
View CV →Customer Relations / CX
Customer service, contact centre, churn, NPS, Customer Success.
View CV →Procurement / Digital purchasing
Supplier management, P2P, sourcing, tool rationalisation.
View CV →IT Services / Consulting
Manager / transformation consultant: framing, delivery, change management.
View CV →Education & Certifications
University education
Master's in Economics
International Economics – Finance & Statistics
University of the Mediterranean (Aix-Marseille)
Certifications & professional training
- Google AI Professional Certificate
- Top Management & D.I.S.C. – Krauthammer (Lepaya)
- Product Strategy & OKR – Benext
- Data Management & Governance – Pramana
- Product Management – Thiga
- Customer Relations – Voxia
- Lean Six Sigma Yellow Belt – SPIR
- AMF Certification – Lefebvre Dalloz
Sectors
Proptech / digital real estate, B2B SaaS, platforms & marketplaces, insurance, banking, medtech, energy, Defense. Experience of transformation at French and European scale.
Contact
To discuss DataBait, a consulting project, H----- or a professional opportunity.