Profile
I am an Operations, Product & Customer Relations executive specialised in digital B2B platforms. Over 20 years, I have led the transformation of P&L-driven organisations, connecting operations, product and customer experience.
My most defining role: Chief Operating Officer of Logic-immo (Ouest-France group, formerly Concept Multimedia / SPIR) from 2013 to 2019 — a P&L of around €8M, 45 team members, €105M revenue supported. I then led B2B product transformation at SeLoger Group and AVIV Group (Axel Springer), working with platform ecosystems at European scale.
Economist by training, AMF-certified (2025), Cambridge First Certificate in English, native French and fluent English (C1). Based in Aix-en-Provence / Rousset, open to Paris, other regions and remote. A Product / Operations / Business profile with a solid grasp of engineering, I have explored many fields and areas of expertise.
Experience
- 4 acquisition projects assessed; AMF certification obtained.
- €600M revenue supported · 100,000 B2B customers · 1,000 partners · 2,000 internal users.
- +400% automation, group platform ecosystem (core data model, APIs).
- €350M revenue supported · −40% costs · 15 → 4 tools · 2 unified B2B extranets.
- SAP → Salesforce migration; data owner of listing models; photo AI.
- €105M revenue supported · ~€8M P&L · 45 team members · ×3 customers at constant headcount.
- Leboncoin ad sales (~50% of company revenue) · +€4M value secured · omnichannel lead platform (15,000 call-tracking numbers) · market innovations (Criteo retargeting, semantic AI) · Print & digital workflow.
- 1,200+ mobile apps delivered · €2M revenue · 100+ key accounts (> €10M) · team of 6.
- Churn −90% · NPS 85 · 95% call answer rate · 50,000 tickets/year · 25,000 customers · team of 12 (L1/L2/L3) · BE/CZ/HU/CH rollout.
- Launch of 4 sites & portals: Logic-immo.com V4, Logic-immo Pro, Lux-residence.com, Realcity.cz.
- Design and strategy of Logic-immo.com V3.
- €6M ad-sales revenue · 4 media brands · 1st OJD-ACPM certification · IAB standards applied.
- Overseas-operations volunteer · Defense Confidential clearance.
- 0 scrap · batches > €1M.
Areas of expertise
Depending on your needs, find a targeted resume for each area in the resume hub.
Deputy CEO / General Management
Right hand of the CEO, cross-functional scope: P&L, Operations & Business, growth.
Dedicated resumeTransformation & Operations
Industrialisation, automation, tooling, P&L, performance.
Dedicated resumeReal Estate / Proptech
Portals, leads, professional networks, digital real-estate ecosystem.
Dedicated resumeProduct (B2B / platforms)
Roadmap, data, platform ecosystem, delivery.
Dedicated resumeCustomer Relations / CX
Customer service, contact centre, churn, NPS, Customer Success.
Dedicated resumeProcurement / Digital purchasing
Supplier management, P2P, sourcing, tool rationalisation.
Dedicated resumeSectors
Proptech / digital real estate, B2B SaaS, platforms & marketplaces, insurance, banking, medtech, energy, Defense. Experience of transformation at French and European scale.
Frequently asked questions
What is Vincent Bozonnet's background?
20 years in operations, product and customer relations across B2B platforms. I was Chief Operating Officer of Logic-immo (2013-2019), then led B2B product & tech transformations at SeLoger Group and AVIV Group (Axel Springer). Economist by training, AMF-certified.
Which roles / what level?
My core target is Deputy CEO; I also consider director and manager roles depending on scope: COO, Operations Director, Product Director, Customer Relations Director, Head of Procurement, BU Director. Level open, to be calibrated to the context.
Where are you based and how mobile?
Based in Aix-en-Provence / Rousset (PACA, France), open to Paris, remote and the PACA region (including Toulon / Ollioules), as well as international roles.
What are your standout results?
€600M revenue supported, −90% churn, ×3 customers at constant headcount, +400% automation, −40% tooling costs.